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$152.92 charged for unused credits. Please help!

Hello Fra.Me team, please listen.

There has been a terrible mistake on my part. I used Fra.Me for a project in October 2016. After the project ended, I apparently forgot to cancel my subscription. There are nine payments of $16.99 against my account. I have rarely signed into Fra.Me since December 2016 and have never used any credits against these charges (which have amounted to $16.99x9=$152.91).

How can you help me get this charge refunded? I am a student and had really struggled my way to pay for the Fra.Me subscription.


  • Hi Safi,

    Thank you for your Forum post. I see you have also created a support request. I will respond to you with more details via the support request.

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