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Explorer not showing up

I have had this issue several times now and wrote two eMails as well as a couple of tickets. When starting the system and launching the Frame explorer all i get is an empty desktop. I cannot acces the explorer (even with the "Options" button in the bottom left) but can access the google chrome browser.
I am using Frame Personal with the 64GB Pro system
FRame.jpg
1640 x 1192 - 82K

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