Switching System from AIR to PRO not finished after 3 days!

Peter Schulz

I purchased the standard plan and installed an app which needs high end graphics. So I switched from AIR to PRO but even after 3 days the account still shows it is switching to the new configuration!

Please, help! It doesn't even matters if I had to reinstall the app if you have to reset the whole machine, but I need the PRO configuration.

Aubry

Peter, we're looking into this presently. You should receive an email from our ticketing system in the next few minutes, and we can continue troubleshooting there.

Carsten

Hi Peter -- per the ticket, we've resolved the issue on your account and you are now switched to the Pro instance.