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The system is not starting after switching to PRO


Can you check why my system is not starting?
I've switched to PRO to test GPU, but the status remains red.



  • Hi Jonathan,

    Thank you for bringing this to our attention. We're currently investigating what's happening in your environment. I will update you via your support ticket once I have more information.

    Thank you,

    Frame Support
  • edited December 2015
    Hi Frame Support,

    Please check my environment as well. I have switched from Air to Pro as well. And although I get connected the very first time, as soon as I'm logged onto the Desktop I lose my connection. Then my system keep stating in Orange.
    The next day, when I start the Desktop I have similar issues.


  • Hi Edward,

    Our support team will check out your account on Monday. To help figure out your issue, please share what applications you installed, if any on system - you can send that info over to [email protected] and we'll take care of you via the support ticket.

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