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The system is not starting after switching to PRO

Hello,

Can you check why my system is not starting?
I've switched to PRO to test GPU, but the status remains red.

Thanks.

Comments

  • Hi Jonathan,

    Thank you for bringing this to our attention. We're currently investigating what's happening in your environment. I will update you via your support ticket once I have more information.

    Thank you,

    -Damian
    Frame Support
  • edited December 2015
    Hi Frame Support,

    Please check my environment as well. I have switched from Air to Pro as well. And although I get connected the very first time, as soon as I'm logged onto the Desktop I lose my connection. Then my system keep stating in Orange.
    The next day, when I start the Desktop I have similar issues.

    Thanks,

    Edward
  • Hi Edward,

    Our support team will check out your account on Monday. To help figure out your issue, please share what applications you installed, if any on system - you can send that info over to [email protected] and we'll take care of you via the support ticket.

    thanks,
    Carsten
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