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App opens in Desktop, not in Launchpad

Just started a trial. Want to run this program (

I can run the program on Desktop, but nothing happens if you try to use Launchpad.

This program requires you to license the database it comes with...I haven't done that yet (because I want to see if it works on Frame), but I would think something would at least come up in Launchpad.



  • Hi Shane,

    Thank you for reaching out! Sometimes a programs shortcut path doesn't point to the primary .exe

    I went ahead and resolved this for you so you can launch your app from the Launchpad. I've also followed up in a support ticket with more detailed information regarding the change.

    Thanks again,

    Customer Success Specialist
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