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Switching System from AIR to PRO not finished after 3 days!

I purchased the standard plan and installed an app which needs high end graphics. So I switched from AIR to PRO but even after 3 days the account still shows it is switching to the new configuration!

Please, help! It doesn't even matters if I had to reinstall the app if you have to reset the whole machine, but I need the PRO configuration.


  • Peter, we're looking into this presently. You should receive an email from our ticketing system in the next few minutes, and we can continue troubleshooting there.
  • Hi Peter -- per the ticket, we've resolved the issue on your account and you are now switched to the Pro instance.
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